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Privacy Policy

Valdecott Aviation respects the privacy of its clients and handles client data

with utmost care and due levels of discretion and restriction

  • The Contract of Carriage
    The Contract of Carriage outlines the obligations of Valdecott Aviation and its clients when conducting, but not limited to; air transport business or private flight sharing arrangements. Valdecott Aviation reserves the right to amend its Contract of Carriage without prior notice. Amendments and appendices are immediately effective upon being published. The Contract of Carriage comes into governing force upon successful confirmation of the flight (i.e. successfully paid for, itinerary or booking confirmed by Valdecott Aviation).
  • Passenger Conduct
    Valdecott Aviation reserves the right to deny boarding to, or remove, persons who behave in a manner which compromises the safety of the flight and the well-being of other passengers, disrupts flight crew members and procedures, causes intentional damage to the aircraft and property onboard. ​ Failure to comply with instructions from Valdecott Aviation crew members, international aviation regulations governing the consumption of alcohol and drugs onboard flights as well as smoking, may result in a denial of boarding or removal from the flight without compensation. ​ Smoking as well as the consumption of drugs and other illegal substances is strictly prohibited onboard all our flights.
  • Electronic Devices In Flight
    Unless otherwise specified by the flight crew, the use of electronic devices is allowed onboard all our flights. Devices which were created with the sole purpose of disrupting operations of electronics and related systems such as radio frequency jammers are strictly prohibited onboard all our flights.
  • Rebooking & Cancellation Policy
    An advance notice of 72 hours prior to the date of your booking is required for any flight cancellation and rescheduling requests. Rescheduling requests received within 72 hours prior to the scheduled departure will be subject to a rescheduling fee. A cancellation within 48 hours prior to the scheduled departure will incur a penalty amounting to the full cost of the flight plus an additional cancellation fee. Exceptions may be considered at Valdecott Aviation's discretion.
  • Flight Cancellation
    In the event of a flight cancellation due to adverse or inclement weather conditions, delays longer than 90 minutes on our part or any delay which will result in the client missing out on an important appointment or connecting flight, Valdecott Aviation will annul the transport contract and refund the unused portion of the ticket and unused fees from the original payment. ​ At Valdecott Aviation's discretion and if acceptable to the passenger, Valdecott Aviation may arrange alternative aerial or ground-based transport means.
  • Reservation Cancellation
    Valdecott Aviation reserves the right to cancel reservations if deemed necessary to comply with any government regulations or advisories. In the event of a reservation cancellation due to weather or occurrences beyond our control such as natural calamities, questionable aircraft airworthiness, wars, sudden unavailability of the assigned flight crew or aircraft, Valdecott Aviation, at its sole discretion, shall provide alternative solutions to the clients. Valdecott Aviation reserves the right to cancel reservations which seem fraudulent, fictitious, illogical or impossible, without informing the client beforehand. Reservations failed to be paid for will be cancelled as soon as the aforementioned payment time frame elapses.
  • Denial Of Boarding Due To Medical Illness
    Valdecott Aviation reserves the right to deny boarding to passengers who are visibly unfit for flight and/or endanger the well-being and safety of other passengers and/or crew members. Persons with contagious diseases and illnesses may be denied boarding.
  • Mounting of Cameras & Similar Equipment
    The mounting of action camera suction cups on aircraft cockpit windows is strictly prohibited as they can affect the visibility outside the aircraft and could therefore potentially impair the early detection of oncoming air traffic.
  • Refund of Unused Payment (Flights Conducted by Private Pilots Only)
    Only applicable to flights conducted by pilots who are private pilot license holders. In the event that a flight is shortened, any excess of the payment which exceeds the operating cost of the flight will be refunded to the payment method used during the booking of the flight. This is because private pilot license holders are not permitted to receive remuneration from flights they perform. Refunds of flight cost differences are subject to an administrative fee of CHF10.00 per flight for cash refunds or CHF20.00 for refunds to credit cards.

For further information pertaining to our Privacy Policy

including those not highlighted on this page, please contact us.

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