General Privacy Policy

Question

Accepted Answer

At Valdecott Aviation, we take the privacy and security of our clients' personal data very seriously. As a Swiss-based business, we comply with the Swiss Federal Data Protection Act (FADP) and adhere to international data protection standards, including the European Union's General Data Protection Regulation (GDPR), when applicable. We are committed to ensuring that all personal data is handled in accordance with the highest standards of privacy and security.

1. Data Collection

1.1 Personal Data: Valdecott Aviation collects personal data when you book or inquire about our services. This includes:

• Contact information: such as your name, email address, phone number, and mailing address
 • Flight details: including flight preferences, travel dates, and personal identification information
 • Payment information: such as credit card details or bank account information for payment processing
 • Health and safety information: in specific cases, such as for medical requirements or special assistance (e.g., if you have any medical conditions or require mobility assistance during the flight)
 • Device and usage data: for those using our website or platform, we may collect data regarding usage patterns and device information for the purpose of improving our services.

1.2 Purpose of Collection: We collect this data for the following purposes:

• To process and manage your flight bookings
 • To provide flight-related services, including communication regarding flight status, cancellations, or rescheduling
 • To comply with legal, regulatory, or safety obligations
 • To provide a personalized experience for our customers

2. Data Usage

2.1 Internal Use: Valdecott Aviation operates on a “need-to-know” basis. This means that only those employees, contractors, or agents who are directly involved in the planning or operation of your flight will have access to your personal data. These typically include:

• Customer service representatives responsible for booking and customer support
 • Flight crew members who need information to ensure the safety and comfort of the flight
 • Flight operations staff, including the flight coordinator, who will have access to the relevant flight details

2.2 Data Retention: We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Once your data is no longer needed, we will ensure it is securely deleted or anonymized, as appropriate.

3. Data Sharing

3.1 Third-Party Sharing: Valdecott Aviation does not sell, rent, or lease your personal data to third parties. However, we may share your data in the following circumstances:

• Service providers: We may share personal data with trusted third-party service providers who assist in fulfilling your bookings, such as payment processors, flight coordination, or aircraft management companies. These third parties are only permitted to use your personal data for the specific purposes related to your flight and are required to uphold the same data protection standards as Valdecott Aviation.

• Legal and regulatory compliance: Valdecott Aviation may be required to disclose personal information to governmental authorities, regulators, or law enforcement agencies, if necessary or legally required, such as in compliance with aviation regulations or for the purpose of safety or security. This includes the Swiss authorities and other relevant bodies as per Swiss law or international agreements.

3.2 Sharing with Authorities: In certain cases, client particulars and documents, including flight bookings and itineraries, may be disclosed to government agencies, law enforcement, or other authorities when it is deemed appropriate, justified, and lawful. This may include situations such as:

• Compliance with airline safety regulations
 • Security checks and screenings
 • Emergency situations where disclosure is needed to protect the health or safety of individuals onboard or others

4. Security Measures

4.1 Data Protection: Valdecott Aviation employs advanced technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• Encryption of sensitive data, such as payment information
 • Firewalls and secure servers to prevent unauthorized access to our systems
 • Restricted access to personal data for employees and third parties

4.2 Breach Notification: In the unlikely event of a data breach involving your personal information, Valdecott Aviation will promptly notify affected individuals and take appropriate remedial actions in accordance with applicable laws, including the Swiss Federal Data Protection Act and the GDPR, where applicable.

5. Your Rights

5.1 Access to Your Data: You have the right to request access to your personal data that Valdecott Aviation holds. This includes the right to know what data we have collected, how it is being used, and who it has been shared with.

5.2 Right to Correction: If you believe any personal data we hold is incorrect or incomplete, you have the right to request corrections or updates to the information.

5.3 Right to Deletion: You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (if consent is the legal basis for processing).

5.4 Right to Restrict Processing: In certain cases, you may request to restrict the processing of your personal data, such as when you contest the accuracy of your data, or when you object to the processing.

5.5 Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing, profiling, or processing based on legitimate interests.

5.6 Data Portability: If applicable, you have the right to request that your personal data be transferred to another service provider in a structured, commonly used, and machine-readable format.

5.7 Withdrawal of Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights or to ask any questions regarding our privacy practices, please contact our Data Protection Officer (DPO) through any of our contact channels.

6. International Data Transfers

6.1 Cross-Border Data Transfers: As a Swiss-based company, your personal data may be processed and stored in countries outside of Switzerland. However, we ensure that all international data transfers comply with applicable data protection laws and regulations. If data is transferred to a jurisdiction that does not have an adequate level of data protection, we will implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other mechanisms approved under applicable laws.

7. Updates to the Privacy Policy

7.1 Policy Changes: Valdecott Aviation reserves the right to update or amend this Privacy Policy from time to time. Any updates will be posted on our website, and the revised policy will apply to data collected after the date of the update. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

8. Contact Information

8.1 Questions or Concerns: If you have any questions, concerns, or requests related to our privacy practices or how we handle your personal data, please contact us.

Privacy Policy

Cookies

Contract of Carriage

Terms & Conditions

Privacy Policy