Question 1

Contract of Carriage

Accepted Answer

This Contract of Carriage governs the relationship between Valdecott Aviation LLC (“Valdecott Aviation”, “we”, “us”, or “our”) and its clients (“you”, "the client", “the passenger”, or “the customer”) in relation to the facilitation, coordination, and execution of air transport services, including but not limited to:

• Private charter flight brokerage
 • Cost-sharing flight arrangements under the shareFlight program
 • Scenic and aerial tours
 • Any other aviation-related services offered via our platform

This Contract applies to all confirmed bookings made through Valdecott Aviation’s systems, website, or any affiliated platform, whether operated directly or by third-party pilots or operators.

1. Contractual Status

1.1 Valdecott Aviation acts as a broker and intermediary. It does not operate aircraft, nor does it hold an Air Operator Certificate (AOC). Accordingly, Valdecott Aviation is not a direct carrier under this agreement.

1.2 The actual carrier or pilot-in-command is responsible for flight performance, aircraft airworthiness, and safety compliance, subject to applicable aviation laws and regulations.

1.3 In cost-sharing scenarios (shareFlight), the contract of carriage is formed directly between the pilot and passenger upon confirmation, with Valdecott Aviation solely providing booking, payment, and verification services.

2. Confirmation and Governing Effect

2.1 This Contract of Carriage becomes legally binding and enforceable upon confirmation of the flight, which includes:

• Successful payment through Valdecott Aviation’s platform
 • Confirmation of itinerary details
 • Acceptance of booking by the pilot (where applicable)

2.2 By completing a booking, you affirm that you have read, understood, and agreed to the terms set out in this Contract and any referenced policies.

3. Amendments

3.1 Valdecott Aviation reserves the right to amend, supplement, or update this Contract of Carriage at any time.

3.2 Such changes will become effective immediately upon publication on our website and shall apply to all bookings made thereafter. Continued use of the platform constitutes acceptance of any such changes.

3.3 Customers are encouraged to consult the current version of the Contract prior to each booking.

Question 2

Passenger Rights

Accepted Answer

At Valdecott Aviation, we prioritize transparency, fairness, and safety for all passengers. Below are the key rights and protections granted to passengers who book flights, whether through partner organizations and private pilots or ShareFlight arrangements.

1. Right to Safe and Secure Transport

1.1. All passengers have the right to a safe and secure flight. Valdecott Aviation is committed to complying with international aviation safety standards, as well as maintaining aircraft that meet or exceed regulatory requirements.

1.2. The pilot-in-command is responsible for the safety of the flight and may make decisions based on safety, security, and legal requirements. This includes decisions to delay, divert, or cancel a flight if necessary to ensure passenger and crew safety.

2. Right to Full Information

2.1. Passengers are entitled to full and accurate information about their flight, including:

•     Scheduled departure and arrival times
 •     Aircraft type and operator
 •     Any potential delays, cancellations, or operational changes
 •     The terms and conditions of the flight, including cancellation policies, fees, and rights in case of disruptions

2.2. Valdecott Aviation will provide timely updates regarding any flight cancellations, delays, or changes to the flight schedule via the communication method used during booking.

3. Right to Refund or Rebooking (in Case of Cancellation or Significant Delay)

3.1. Flight Cancellations: In the event of a flight cancellation by Valdecott Aviation or the private pilot, passengers are entitled to:

• A refund of the unused portion of the ticket (as per the Refund of Unused Payment policy)
 • Rebooking on an alternative flight, where available, without additional charge
 • In cases of long delays (exceeding 90 minutes), Valdecott Aviation will take reasonable steps to assist in rebooking or offering alternatives, subject to operational constraints.

3.2. Delays: In the event of significant delays caused by Valdecott Aviation or the private pilot, passengers are entitled to:

• Reasonable compensation for any additional transport or accommodation costs incurred (if applicable)
 • Assistance with rebooking, depending on the circumstances, if the delay causes the passenger to miss an important connection or destination.

4. Right to Non-Discrimination

4.1. Equal treatment: Passengers are entitled to equal treatment, regardless of nationality, gender, race, disability, or any other characteristic, in line with international aviation laws.

4.2. Valdecott Aviation strives to accommodate passengers with special needs, including those with disabilities or requiring assistance during boarding or the flight. Passengers should inform us at least 72 hours in advance to ensure appropriate arrangements.

5. Right to Assistance in Special Circumstances

5.1. Medical Conditions: If a passenger requires special assistance due to a medical condition, they must inform Valdecott Aviation at least 72 hours before departure. This includes any necessary medical documentation, as appropriate.

5.2. Lost Baggage: In the event of lost baggage, passengers are entitled to report the loss immediately to Valdecott Aviation or the operating pilot. Compensation for lost baggage will be subject to limitations based on the nature of the flight and applicable insurance policies.

6. Right to Complain

6.1. Passengers have the right to lodge a formal complaint with Valdecott Aviation if they believe their rights have been violated or they have received inadequate service.

6.2. Complaints should be submitted in writing through the Valdecott Aviation customer service channels, and will be addressed in a timely manner. Passengers will receive a formal response within 14 business days of submission.

7. Passenger Responsibility

7.1. Compliance with Terms: Passengers must adhere to all relevant passenger conduct policies, safety regulations, and instructions issued by crew members. Non-compliance may result in removal from the flight without compensation.

7.2. Arrival at Boarding Gate: Passengers are required to arrive at the designated boarding gate or aircraft check-in area with sufficient time to ensure timely boarding. Failure to do so may result in a missed flight and the forfeiture of the booking, in accordance with the Rebooking & Cancellation Policy.

Question 3

Passenger Conduct

Accepted Answer

To ensure the safety, security, and comfort of all passengers, crew members, and pilots, Valdecott Aviation maintains a zero-tolerance policy toward disruptive or dangerous behavior. By booking a flight through Valdecott Aviation, passengers agree to adhere to the following conduct standards:

1. General Conduct

1.1. Valdecott Aviation, flight operators, and private pilots reserve the right to deny boarding or remove any passenger whose behavior:

• Compromises the safety of the flight or individuals onboard
 • Disrupts or obstructs the flight crew or pilot-in-command in the performance of their duties
 • Causes intentional damage to the aircraft, its equipment, or the property of other passengers
 • Creates a hostile or threatening environment, including verbal abuse or harassment

1.2. Passengers must comply with all instructions issued by the flight crew, pilot-in-command, or representatives of Valdecott Aviation.

2. Prohibited Substances and Behavior

2.1. The following are strictly prohibited on all flights arranged via Valdecott Aviation, including private charters and shareFlight arrangements:

• Smoking (including electronic cigarettes or vaping devices)
 • Consumption of illegal drugs or unauthorized substances
 • Boarding while under the influence of alcohol or drugs to a degree that poses a safety risk or causes disturbance

2.2. Any violation may result in:

• Immediate removal from the aircraft or denial of boarding
 • No right to compensation or refund
 • Notification to aviation authorities or law enforcement, as appropriate

3. Legal Compliance

3.1. Passengers are subject to all applicable aviation laws and regulations, including those enforced by the European Union Aviation Safety Agency (EASA), local civil aviation authorities (Swiss Federal Office of Civil Aviation) and international conventions governing passenger behavior onboard aircraft.

3.2. Passengers are personally liable for any fines, damages, or costs resulting from their misconduct, including but not limited to aircraft delays, diversion, or repairs due to damage caused.

Question 4

Passenger Responsibilities

Accepted Answer

Passengers of Valdecott Aviation have certain responsibilities to ensure the safety, comfort, and smooth operation of their flight. By booking a flight with us, passengers agree to comply with the following guidelines:

1. General Conduct

1.1. Passengers must act in a manner that does not disturb or jeopardize the safety and comfort of other passengers, crew members, or the operation of the aircraft.

1.2. Passengers are expected to comply with all instructions issued by crew members during the flight, as well as all applicable local and international aviation regulations.

1.3. Valdecott Aviation reserves the right to deny boarding to, or remove from the aircraft, any passenger whose behavior disrupts the flight, violates safety regulations, or poses a risk to the aircraft or its occupants.

2. Compliance with Safety Regulations

2.1. Passengers are required to comply with all safety and security procedures as outlined by Valdecott Aviation and relevant authorities. This includes, but is not limited to:

• Wearing seatbelts when instructed
 • Following evacuation instructions
 • Complying with emergency exit protocols
 • Obeying any other safety-related instructions from the flight crew

2.2. Passengers must remain seated with their seatbelt fastened whenever the “fasten seatbelt” sign is illuminated or when directed by the crew.

3. Baggage and Carry-On Items

3.1. Passengers must comply with Valdecott Aviation's baggage policies regarding size, weight, and contents of checked and carry-on baggage. Passengers should ensure that their baggage is properly labeled with their details.

3.2. Passengers must not carry any dangerous goods, prohibited items, or items that may endanger the safety of the aircraft or passengers. This includes, but is not limited to:

• Flammable items
 • Explosives
 • Toxic substances
 • Weapons (unless permitted under specific regulations)

3.3. Passengers must ensure that any carry-on items are stowed securely and do not obstruct aisles, exits, or any other critical flight areas.

4. Onboard Conduct

4.1. Passengers are prohibited from smoking on the aircraft, including in the lavatories. This includes the use of electronic cigarettes or any other devices that simulate smoking.

4.2. Passengers are prohibited from consuming alcohol or drugs onboard unless permitted by the flight crew. Passengers must not engage in disruptive behavior due to the consumption of alcohol or drugs.

4.3. Passengers must refrain from using any equipment (such as electronic devices, cameras, or mounts) that may interfere with the safe operation of the flight, as detailed in the Mounting of Cameras & Similar Equipment section.

5. Medical and Special Assistance

5.1. Passengers with medical conditions or who require special assistance (e.g., wheelchair assistance, oxygen, etc.) must notify Valdecott Aviation at least 72 hours prior to departure to ensure proper accommodations can be made.

5.2. Passengers with contagious diseases or medical conditions that may jeopardize the health and safety of others must disclose such conditions and may be denied boarding at Valdecott Aviation’s discretion.

6. Punctuality and Check-In

6.1. Passengers are required to arrive at the airport or boarding location on time. The boarding time will be specified in the flight details, and passengers must arrive at least 30 minutes before the scheduled departure time.

6.2. Failure to check in or arrive at the gate on time may result in a missed flight and is subject to the Rebooking & Cancellation Policy. No compensation will be provided for missed flights caused by passenger delay.

7. Responsibility for Children and Dependents

7.1. Passengers traveling with children or dependents are responsible for their supervision and conduct during the flight. Children under the age of 14 must be accompanied by an adult who is responsible for their welfare throughout the flight.

7.2. Valdecott Aviation does not provide special services or supervision for unaccompanied minors unless prearranged in advance. For minors traveling without a parent or guardian, passengers must notify Valdecott Aviation at least 72 hours before departure.

8. Liability for Damages

8.1. Passengers are responsible for any damages caused to the aircraft or other property onboard due to their actions. This includes, but is not limited to:

• Spillage of liquids or other substances
 • Intentional or accidental damage to seats, windows, or other aircraft components
 • Damage to or loss of crew property (e.g., equipment, belongings)

8.2. Passengers may be held liable for any direct or indirect costs incurred due to their actions, including repair costs or compensation for affected parties.

9. Compliance with Valdecott Aviation’s Policies

9.1. By booking a flight, passengers agree to comply with all applicable policies, terms, and conditions set forth by Valdecott Aviation, including those outlined in the Contract of Carriage, Passenger Conduct policy, and any additional terms relevant to specific flight types (e.g., ShareFlight or private pilot flights).

9.2. Passengers are also responsible for reviewing the Rebooking & Cancellation Policy and acknowledging the terms and conditions of their flight before confirming their booking.

Question 5

Use of Electronic Devices In Flight

Accepted Answer

To balance passenger convenience with operational safety, the following rules govern the use of electronic devices on flights booked through Valdecott Aviation, including private charters and shareFlight operations:

1. General Use

1.1. The use of personal electronic devices (PEDs) such as smartphones, tablets, e-readers, cameras, and laptops is permitted onboard, unless restricted by the flight crew or pilot-in-command for safety reasons.

1.2. Passengers must comply with all crew instructions regarding when and how devices may be used, particularly during takeoff, approach, and landing phases, when device use may be limited or prohibited.

1.3. Devices must be set to flight mode (i.e., wireless communication disabled) unless otherwise authorized by the crew.

2. Prohibited Devices

2.1. The operation or transport of devices specifically designed to disrupt or interfere with aircraft systems or communications is strictly prohibited. These include but are not limited to:

• Radio frequency (RF) jammers
 • Signal disruptors
 • GPS jammers or spoofers
 • Unauthorized broadcasting equipment

2.2. Possession or use of such devices may result in:

• Denial of boarding or removal from the flight
 • Confiscation of the device
 • Referral to aviation security or law enforcement authorities

3. Safety Authority

3.1. The pilot-in-command has full discretion over the use of any electronic devices during the flight. Passengers must follow any instructions immediately and without argument.

3.2. Valdecott Aviation and its partner pilots assume no responsibility for data loss or damage resulting from power fluctuations, electromagnetic interference, or other operational circumstances affecting electronic devices.

Question 6

Rebooking & Cancellation Policy

Accepted Answer

Valdecott Aviation understands that travel plans may change. To ensure fairness to passengers, pilots, and operators, the following cancellation and rebooking terms apply to all confirmed bookings, including private charters and shareFlight arrangements:

1. Cancellation by the Passenger

1.1. Cancellations must be submitted in writing through the official Valdecott Aviation communication channels (e.g., platform dashboard, email).

1.2. The following rules apply based on the timing of the cancellation request:

• More than 72 hours prior to scheduled departure:
    • Full refund of the flight cost, minus any non-refundable third-party fees (e.g., airport or handling charges).
 • Between 72 and 48 hours prior to scheduled departure:
    • Flight cost refunded minus a rescheduling/cancellation fee (as displayed during booking or notified at the time of change).
 • Less than 48 hours before scheduled departure:
    • No refund. The full cost of the flight is forfeited, and an additional cancellation fee may apply.

1.3. No-shows at the time of departure are considered last-minute cancellations and are non-refundable.

2. Rescheduling by the Passenger

2.1. Requests to reschedule must be made at least 72 hours prior to departure. Rescheduling within this window is subject to availability and may incur a rescheduling fee.

2.2. Rescheduling is not guaranteed and is subject to:

• Pilot/operator availability
 • Weather conditions
 • Air traffic or airport restrictions
 • Aircraft scheduling constraints

3. Cancellation by the Pilot or Operator

3.1. In the event the pilot or operator cancels the flight for operational, weather, or safety-related reasons, the passenger will be offered:

• A full refund, or
 • A rebooking option at no additional cost, subject to availability

3.2. Valdecott Aviation shall not be liable for any indirect costs or consequential losses, including hotel, transport, or other arrangements made in reliance on the original booking.

4. Exceptions and Force Majeure

4.1. Exceptions to the above terms may be granted at Valdecott Aviation’s sole discretion in the event of:

• Medical emergencies
 • Bereavement
 • Major travel disruptions beyond the passenger’s control (e.g., airline cancellations, border closures)

4.2. Cancellations due to force majeure events (including but not limited to natural disasters, war, strikes, pandemics, or regulatory restrictions) may be subject to modified refund terms, in line with industry practice.

Question 7

Flight Cancellation Due To Weather & Operational Delays

Accepted Answer

Valdecott Aviation prioritizes passenger safety and reliable scheduling. However, due to the unique and regulated nature of private and cost-sharing flights, certain conditions may necessitate flight delays, diversions, or cancellations.

1. Weather and Safety Conditions

1.1. Flights may be delayed, rescheduled, or cancelled due to adverse weather, visibility limitations, or other safety-related considerations at the discretion of the pilot-in-command or operator.

1.2. Valdecott Aviation shall not be held liable for consequential damages or losses resulting from weather-related cancellations or delays, including missed appointments or onward travel.

2. Operational Delays

2.1. If a delay caused by the operator, pilot, or Valdecott Aviation exceeds 90 minutes, and results in the passenger missing a significant onward connection, scheduled appointment, or renders the flight impractical, Valdecott Aviation will:

• Annul the carriage contract, and
 • Refund the unused portion of the ticket and any unused associated fees from the original payment

2.2. Refunds will be processed within a reasonable period and returned to the original payment method.

3. Alternative Transportation

3.1. At Valdecott Aviation’s discretion, and with the passenger’s prior consent, alternative transportation may be arranged, which may include:

• A substitute aircraft or operator
 • Ground-based transport options
 • Rebooking on a future flight

3.2. Valdecott Aviation is not obligated to offer such alternatives, nor to cover additional costs beyond the original booking value, unless explicitly agreed in writing.

4. Force Majeure

4.1. In the event of a delay or cancellation caused by force majeure, including but not limited to:

• Natural disasters
 • Political unrest or airspace closures
 • Strikes, regulatory interventions, or pandemics
 • Sudden aircraft unavailability due to safety concerns

Valdecott Aviation may provide a refund or rebooking option subject to the specific circumstances and prevailing policies at the time.

Question 8

Reservation Cancellation

Accepted Answer

Valdecott Aviation reserves the right to cancel reservations if deemed necessary to comply with any government regulations or advisories.
 
In the event of a reservation cancellation due to weather or occurrences beyond our control such as natural calamities, questionable aircraft airworthiness, wars, sudden unavailability of the assigned flight crew or aircraft, Valdecott Aviation, at its sole discretion, shall provide alternative solutions to the clients.
 
Valdecott Aviation reserves the right to cancel reservations which seem fraudulent, fictitious, illogical or impossible, without informing the client beforehand.
 
Reservations failed to be paid for will be cancelled as soon as the aforementioned payment time frame elapses.

Question 9

Denial Of Boarding Due To Medical Illness

Accepted Answer

1. Denial of Boarding

For the safety and well-being of all passengers and crew members, Valdecott Aviation reserves the right to deny boarding to any passenger who:

1.1. Appears visibly unfit for flight, including but not limited to:

• Exhibiting signs of severe illness or injury
 • Displaying behavior that suggests a medical condition that may endanger the safety of themselves, other passengers, or crew members

1.2. Endangers the safety or well-being of other passengers or crew members by posing a risk to their health or safety, including individuals with contagious or communicable diseases.

1.3. Has a medical condition that may worsen during flight, such as severe cardiovascular conditions, respiratory problems, or conditions requiring constant medical supervision, unless appropriate medical clearance has been obtained and provided in advance.

2. Contagious Diseases

2.1. Passengers diagnosed with or exhibiting symptoms of contagious diseases (e.g., influenza, tuberculosis, COVID-19, or other infections classified as communicable) may be denied boarding to prevent the potential spread of the disease to others.

2.2. If a passenger's illness or condition poses a public health risk, Valdecott Aviation may request documentation from a medical professional confirming their fitness to fly or the lack of contagiousness before boarding is permitted.

3. Medical Clearance

3.1. If a passenger has a pre-existing medical condition or requires special medical attention during flight, they must notify Valdecott Aviation at least 72 hours before departure. This allows sufficient time to assess the condition and provide appropriate accommodations.

3.2. In certain cases, passengers may be required to provide a medical certificate from a licensed healthcare provider confirming their fitness to fly.

4. Refund and Compensation

4.1. In cases where boarding is denied due to a medical condition or illness, the passenger will be entitled to a refund of the unused portion of the flight or the opportunity to reschedule the flight, subject to availability and any applicable fees.

4.2. Valdecott Aviation is not liable for any indirect costs or consequential damages (e.g., hotel accommodations, additional travel arrangements) resulting from the denial of boarding.

Question 10

Mounting of Cameras & Similar Equipment

Accepted Answer

For the safety and operational integrity of the aircraft, the following rules apply to the use and mounting of cameras or similar equipment onboard flights arranged through Valdecott Aviation:

1. Mounting on Cockpit Windows

1.1. The mounting of any camera or recording equipment (e.g., action cameras, suction cup mounts, or similar devices) on cockpit windows is strictly prohibited. Such equipment may:

• Obstruct or impair the pilot's visibility, especially critical for detecting oncoming air traffic
 • Interfere with the safe operation of the flight, including the ability to respond quickly to air traffic or weather conditions

1.2. Violation of this policy may result in removal of the equipment, denial of further use during the flight, or, in extreme cases, denial of boarding.

2. Mounting on Other Surfaces

2.1. The mounting of action cameras or similar devices is permitted on surfaces behind the immediate cockpit field of view, provided the equipment does not:

• Interfere with the operation or emergency exits of the aircraft
 • Disrupt or obstruct the cabin or seating arrangements
 • Impair the safety of passengers or crew members

2.2. The placement of devices should be securely fastened to ensure that they do not become dislodged during flight, thereby preventing any risk of injury or damage to the aircraft.

3. Approval Requirement

3.1. Any use of camera equipment onboard aircraft operated by Valdecott Aviation, including the mounting or placement of devices, must be approved by the pilot-in-command or crew member. Passengers are encouraged to seek permission prior to mounting any equipment.

3.2. Valdecott Aviation reserves the right to remove or restrict the use of any equipment that is deemed unsafe, distracting, or non-compliant with these policies.

4. Liability

4.1. Valdecott Aviation shall not be held liable for any damage caused to passenger-owned equipment, such as cameras or mounts, during the flight, particularly if it is found to be improperly mounted or used contrary to the safety guidelines.

4.2. Passengers are responsible for any damage caused by improperly mounted equipment that may impact the aircraft’s safety or operational systems.

Question 11

Refund of Unused Payment (Flights Conducted by Private/shareFlight Pilots)

Accepted Answer

This section applies specifically to flights conducted by Private Pilot License (PPL) holders under the Valdecott Aviation ShareFlight program, where the pilot is not receiving remuneration for the flight.

1. Shortened Flights and Refund Eligibility

1.1. In the event that a ShareFlight or private pilot-operated flight is shortened (i.e., completed at a duration shorter than the original scheduled flight time), passengers may be entitled to a refund of the unused portion of the flight payment.

1.2. The refund amount will be the excess payment above the actual operating costs incurred by the pilot for the flight. The operating costs are determined by Valdecott Aviation in consultation with the pilot, and they typically include fuel, aircraft maintenance, and other direct flight-related expenses.

1.3. Private pilots under the ShareFlight program are prohibited from receiving remuneration for the flight itself. Consequently, any excess payment, after covering the operational costs, will be refunded to the passenger's original payment method.

2. Refund Process and Administrative Fees

2.1. Refunds for unused payment will be processed to the original payment method used at the time of booking, within a reasonable timeframe following the flight.

2.2. Refunds are subject to an administrative fee to cover processing costs:

• CHF 20.00 for cash or bank account transfer refunds (domestic)
 • CHF 50.00 for cash or bank account transfer refunds (international)
 • CHF 40.00 for refunds to credit cards

2.3. Refunds will not be issued for flight cancellations or delays caused by circumstances beyond the pilot's control, such as weather conditions, mechanical issues, or force majeure events.

3. Refund Eligibility Conditions

3.1. Refunds for unused payment due to a shortened flight are only applicable to flights conducted by licensed private pilots under the ShareFlight program, where the pilot is legally prohibited from accepting payment beyond operating costs.

3.2. Passengers seeking a refund must submit a formal request within 30 days of the flight's completion, with supporting details of the shortened flight (e.g., original and actual flight time, flight details, etc.).

4. Exclusions

4.1. No refund will be issued if the flight is completed in full, even if there were unexpected delays or other minor adjustments to the schedule, as long as the service was performed as booked.

4.2. Refunds will also not apply in cases where the passenger was removed from the flight for reasons related to Passenger Conduct (as detailed in our Contract of Carriage).

Question 12

Notice Regarding Valdecott Aviation Cost-Sharing Flights / shareFlight Program

Accepted Answer

Valdecott Aviation facilitates non-commercial aerial experiences under its “shareFlight” program, connecting private pilots with passengers to engage in flights on a cost-sharing basis. The following terms govern all shareFlight bookings and interactions:

1. Legal Framework and Non-Commercial Nature

1.1. All shareFlight bookings are organized in compliance with Regulation (EU) No 965/2012, which allows private pilots to conduct non-commercial flights with cost-sharing arrangements, provided no profit is made by the pilot.

1.2. Flights under the shareFlight program are not operated under an Air Operator Certificate (AOC), nor do they constitute commercial air transport. Only direct flight-related costs may be divided among participants.

2. Cost-Sharing Scope and Limitations

2.1. Shareable costs include:
 •     Fuel and oil
 •     Airport landing and handling fees
 •     Aircraft rental fees (if applicable)
 •     Air traffic control charges
 •     Safety-related equipment for the flight

2.2. Non-shareable costs include:

•     Insurance premiums
 •     Aircraft maintenance and depreciation
 •     Hangar or storage fees
 •     Licensing, training, or pilot income
 •     Any indirect or administrative expenses

2.3. Pilots in the shareFlight program may only share actual and documented costs. They are not permitted to earn a financial surplus from any flight.

3. Role of Valdecott Aviation

3.1. Valdecott Aviation acts exclusively as a digital intermediary and booking platform. It does not operate, manage, or assume liability for any flight.

3.2. A contract of carriage is formed directly between the pilot and passenger. Valdecott Aviation is not a contracting party and bears no responsibility for flight performance, delays, changes, or cancellations initiated by pilots.

3.3. Valdecott Aviation reserves the right to suspend or deny access to the platform for any pilot or passenger who fails to comply with applicable laws, safety standards, or platform rules.

3.4. Valdecott Aviation charges a brokerage fee to passengers for the use of its platform and associated services. This fee is clearly displayed during the booking process and is separate from the flight cost shared with the pilot. The fee covers the use of platform infrastructure, customer support, verification procedures, and payment handling.

4. Pilot and Aircraft Eligibility

4.1. All pilots participating in shareFlight must:
 •     Hold a valid pilot license recognized by their national aviation authority
 •     Possess a valid medical certificate
 •     Submit proof of identity and compliance upon request

4.2. Aircraft used in the program must be compliant with regulations governing cost-shared flights and must be maintained in accordance with aviation safety requirements.

5. Insurance and Liability

5.1. Flights conducted under the shareFlight program must be covered by mandatory aircraft liability insurance in accordance with applicable laws.

5.2. Valdecott Aviation does not provide operational insurance and does not assume liability for damages, injuries, or losses arising from participation in a flight.

5.3. Where available, Valdecott Aviation may facilitate additional non-mandatory insurance coverage in partnership with licensed insurers. Participation in such coverage is voluntary and subject to separate terms.

6. Payment and Financial Handling

6.1. All shareFlight payments are processed via a secure third-party payment service. Funds are held in escrow and released to pilots only after successful completion of the flight.

6.2. A detailed cost breakdown is presented to passengers prior to booking. No hidden fees are permitted.

6.3. In case of cancellation by the pilot or operational issues, passengers are entitled to a full refund. In case of passenger-initiated cancellations, the following shall apply:

•     More than 24 hours before flight: Full refund
 •     Less than 24 hours before flight: Refund at pilot’s discretion

7. Safety, Conduct and Ratings

7.1. All participants are expected to behave respectfully and comply with aviation safety protocols.

7.2. Valdecott Aviation maintains a mutual rating and review system for both passengers and pilots. Repeated negative reviews may result in suspension or termination of access.

8. Privacy and Data Use

8.1. All personal data is processed in compliance with the General Data Protection Regulation (GDPR).

8.2. By using the shareFlight platform, users consent to the collection, processing, and limited sharing of personal information necessary for operational and legal purposes.

8.3. Participants may request access, correction, or deletion of their data via Valdecott Aviation’s data protection officer.

9. Photography and Media Use

9.1. Participants may take photographs or video during flights, provided such activities do not interfere with safety.

9.2. Valdecott Aviation may request permission to use such media for promotional purposes. Use will only proceed with written consent.

9.3. Individuals may opt out of any promotional use by contacting the platform directly.

10. Dispute Resolution and Governing Law

10.1. Disputes between pilots and passengers should be resolved amicably via the platform’s internal resolution mechanisms.

10.2. Where no resolution is reached, disputes shall be governed by the laws of the jurisdiction in which Valdecott Aviation is incorporated (Canton Zug, Switzerland), unless otherwise stated.

Contract of Carriage

Cookies

Contract of Carriage

Terms & Conditions

Privacy Policy